Breaking Incident • Cloud Reliability

Canva Suffers MAJOR Global Outage Linked to AWS Failure

A widespread Amazon Web Services disruption cascaded across the internet—impacting Canva’s editor, downloads, and login flows for millions worldwide.

Published: October 20, 2025 • Source: live outage tracking & vendor status pages

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TL;DR: An AWS incident in US-EAST-1 and related global services caused cascading failures across the internet. Canva—hosted on AWS—saw spikes in errors for editing, asset rendering, and downloads. Impact was global, with heaviest reports across North America and Europe.

What Happened?

Multiple reputable outlets and live trackers confirmed a large AWS disruption on October 20, 2025, which in turn impacted major platforms including Canva. Coverage noted Canva among affected apps alongside Amazon.com, Prime Video, Snapchat, Roblox, Duolingo, Coinbase and others. See reporting by DataCenterDynamics, The Independent, Hindustan Times, and Canva’s own Status Page.

User-Visible Symptoms

Editor failing to load or saving slowly.
Export/download jobs stalling or throwing 5xx errors.
Intermittent login/SSO timeouts and token refresh failures.

Likely Root Cause (In Plain English)

When a core AWS region like US-EAST-1 experiences elevated error rates for identity (STS), networking (Global Accelerator/PrivateLink), or edge (CloudFront), SaaS apps dependent on those building blocks can’t authenticate users, fetch assets, or finish compute-heavy render tasks. That’s exactly what users observed on Canva.

What Teams Should Do Right Now

Retry critical actions later (exports, downloads). Staggered backoffs help when the provider is recovering.
Avoid cache purges or mass project deletions during an outage—wait for stability to prevent accidental data thrash.
If you’re an enterprise admin: share a status note and pin the official Canva Status link for your users.
Capture time-boxed logs for compliance & RCA: failed exports, HTTP 5xx/4xx, auth errors.

Engineering Notes (for SRE/IT)

Monitor failures against CloudFront / STS / DynamoDB / EC2 / EventBridge / Global Accelerator dependencies.
Implement regional failover and graceful degraded modes for non-critical features (e.g., thumbnail generation).
Pre-publish business continuity runbooks for “cloud provider impairment” scenarios.

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Sources & Live Status

DataCenterDynamics: Major AWS outage brings down much of the web
The Independent (Live): AWS outage latest
Hindustan Times: Impacted apps list
NDTV/NewsBytes coverage: Canva outage report
Canva Status: status.canva.com

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